Have Questions?
From scheduling to what’s included, we’ve answered our most common questions below. Don’t see yours? Just ask—we’re happy to help!
MVP Cleaning’s primary service areas include Fort Bragg, Fayetteville, Cameron, Sanford, Spring Lake, Hope Mills, Eastover Raeford, Linden, and other surrounding areas.
Each cleaning type includes different services. Please visit the page that best fits your needs for full details.
Every space is unique in size and upkeep. We base our pricing on many things, not just the size. You can submit a form for a free quote!
Yes, we accommodate special requests. Let us know your specific needs, and we'll tailor the service accordingly.
Yes, we bring all the products and tools needed to get the job done. If you have a preferred product, just let us know!
Nope! You don’t need to be present. Just let us know how to access your space, and our trusted team will take care of the rest.
To help us clean efficiently (and save you time and money), we recommend clearing clutter, picking up personal items, and putting away valuables. This minimizes the chance of anything being misplaced and ensures we can focus on what we do best—cleaning!
If there’s excessive clutter, dishes, or laundry to manage, no problem—we're happy to help, but please note there may be an additional charge.
We offer residential cleaning, commercial cleaning, Airbnb/rental turnovers, deep cleans, and move-in/move-out cleanings. Whether you need ongoing help or a one-time refresh, we’ve got you covered!
Accidents are rare, but if something is damaged during your clean, we’ll take responsibility and make it right. We’re insured for your peace of mind.
We love pets! As long as they’re friendly (or safely tucked away), we’re happy to work around them. Just let us know if there's anything we should be aware of, like a nervous pup or a curious cat.
We do not handle animal waste or biohazards for health and safety reasons. Please ensure pet messes are cleaned prior to your appointment.
Tips are never expected but always appreciated! If you feel your cleaner went above and beyond, you’re welcome to show your appreciation however you'd like.
No problem! Many of our clients work from home. Just let us know which areas you'd prefer we start or avoid during certain times, and we’ll work around your schedule.
Your satisfaction is our priority. If something was missed, let us know within 24 hours and we’ll come back to make it right.
We accept credit/debit cards, Cash App, Venmo, Zelle, or cash. Invoices are sent after the service and payment is due upon receipt unless otherwise arranged.
We offer a wide range of services, but for health and safety reasons, there are a few things we don’t handle.
We do not:
Climb to extreme heights
Move heavy furniture (beds, couches, dressers, ovens, fridges)
Wipe down mounted TVs or large wall art
Clean biohazards (animal or human waste)
Handle insect infestations or mold
Our top priority is the well-being of our team and your property. If you're unsure about something, just ask—we're happy to clarify!
We understand that life happens! If you need to cancel or reschedule your appointment, please give us at least 24 hours' notice.
Cancellations made less than 24 hours in advance will incur a $60 fee, which helps cover the time reserved and partially compensates our cleaners who planned for your visit.
If we arrive and can’t access the property (due to keys not being left, doors being locked, alarms set, etc.), a $60 lockout fee will be charged. This helps cover the cleaner’s time and travel. Please ensure we have the correct entry instructions ahead of time!
Our Terms of Service outline everything you need to know about scheduling, payments, and expectations. You can read them here.
Yes! We’re fully insured to protect both our clients and our team members.
We do our best to keep consistency for recurring clients. Let us know your preferences, and we’ll accommodate when possible.
We typically observe major holidays and operate Monday through Friday. If you need a special weekend or holiday appointment, reach out—we’ll try to make it work!
We’ll always try to fit you in! Reach out and we’ll let you know our next available opening.
That depends on the size and condition of the space, but we’ll give you a time estimate with your quote.
Yes! We offer gift certificates, perfect for holidays, birthdays, new parents, or anyone who could use a little extra help around the house. It's the gift of a clean space—without lifting a finger!